State Farm® Insurance Agent Ben Russo
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
mike webber
October 10, 2024
5
out of
5
rating by mike webber
"September 2024 My wife and I recently moved back to Wolfeboro. Once we put our house under contract, we began looking for a home owners policy. I started by calling my long time agent and friend in the Exeter area. His prices seemed very high and he suggested I call a local company in the Wolfeboro area. I reached out to my Real Estate agent who had lived here for many years. She suggested we call State Farm. I called state farm and spoke with Angela. She was very professional and knowledgeable. After answering some questions about our new home she said she would work on our policy and get back to us. The next day we received her call and a quote on a new policy. She also put together a quote on my 3 vehicles and an umbrella policy. We got great pricing saving over $1,000.00. Angela's service was amazing, professional and she always returned our calls promptly. Thank you Angela! We look forward to working with you for many years to come. Mike & Keyna Webber"
We responded:
"Mike: Thank you so much, Mike and Keyna, for your wonderful review! We completely understand how overwhelming it can be to find suitable insurance, especially with rising prices. I'm thrilled to hear that Angela was able to provide you both with such efficient service and savings on your homeowners and vehicle coverage. It’s always our goal to make the process as smooth as possible for our good neighbors, and your kind words mean the world to us. We’re glad to have you back in Wolfeboro and are so excited to continue assisting you with your insurance needs! If you ever have any questions or need assistance, please don’t hesitate to reach out! We're here for you. -Ben "
Joseph Sousa
October 2, 2024
5
out of
5
rating by Joseph Sousa
"I'm calling. About your agent Angela. She helped me out very, very much period when I called her. I gave her a name told her. I need to speak to my agent from Easton bank and she took care of the rest. Period I now hand insurance Bianca for my closing on Tuesday morning the eighth. Please thank Angela, very, very much for all her help and wish you a Happy New Year and Merry Christmas."
We responded:
"Thank you so much for sharing your experience, Joseph! We’re truly grateful for your kind words about Angela. It means a lot to us to know that she was able to assist you so effectively, especially with your upcoming closing. I will absolutely pass along your heartfelt thanks to her. I know she's going to appreciate your praise so much! We want to wish you a very Merry Christmas and a Happy New Year, as well. If you need anything before then though, please feel free to reach out again. -Ben"
Darlene Remacle
September 6, 2024
5
out of
5
rating by Darlene Remacle
"I am very pleased with doing business with Ben Russo's office staff. They made getting an insurance policy seemless. I will do all my insurance business with them in the future."
We responded:
"Darlene, thank you for taking the time to leave our office this amazing 5-star review! We are so happy to hear we were able to make the insurance buying process easy and smooth! The team & I look forward to working with you for many more years to come for all of your insurance needs. – Ben"
Rhonda Dunbar
June 26, 2024
5
out of
5
rating by Rhonda Dunbar
"I cannot say enough of how professional and caring Ben Russo is! I am so fortunate to have him As my Agent! Ben always goes the extra mile…keeping his clients well taken care of in all of their dealings! Also a big shout out to a very professional office staff. Thank you as always Ben!"
We responded:
"Thank you so much, Rhonda, for your incredibly kind words and for sharing your experience! It's always a pleasure to help you. I am truly grateful to be your agent and have your support! I'm fortunate to have a dedicated office staff that really cares about the people they get to serve, so we thank you for your acknowledgment of their efforts. Feel free to stop by or call us if you need anything. I look forward to speaking with you again! -Ben"
Karen Gosselin
April 25, 2024
5
out of
5
rating by Karen Gosselin
"I never write reviews, but it is necessary to share how amazing Ben Russo and his team (specifically Lisa!) are! I have been a customer of theirs for many years and always had fantastic customer service…but over the past year I have had a number of life changes which have required me to reach out to them to ask numerous questions or make changes to my policies. I cannot tell you how grateful I am for not only the speed in which they got back to me with the answers I needed, but kindness and empathy they provided when I needed it most. To say that they go above and beyond does not even begin to cover it! I even received a text message from them on my birthday. Who does that?! So unbelievably thoughtful! Thank you, for all you do!"
We responded:
"Karen, thank you so much for your heartfelt review! Myself, Lisa, and the entire team strive to provide exceptional service, especially during life's transitions. We're thrilled to have been able to assist you promptly and empathetically throughout your journey. Your kind words mean the world to us, and we look forward to continuing to support you in the future. Please never hesitate to reach out! – Ben"
Josh Foote
February 26, 2024
5
out of
5
rating by Josh Foote
"Was simple and easy to set up for my first time getting car insurance and got out with a good rate for my car. Was easy to understand and straightforward to what was best for me."
We responded:
"Josh, thank you for your 5-star review! I am happy we were able to assist with your car insurance and got you a great rate, as well! Welcome to Ben Russo State Farm! -Ben"
Thomas Burrill
February 9, 2024
5
out of
5
rating by Thomas Burrill
"Very good experience Karen was knowledgeable and pleasant. Gave us good explanations and was able to save us money."
We responded:
"Savings are a top priority at Ben Russo State Farm! Thank you for your kind words about Karen. Whenever you need insurance assistance in the future, remember that we're here to help. Your review means a lot to us, Thomas! - Ben"
Travis Emerson
November 10, 2023
5
out of
5
rating by Travis Emerson
"State Farm was amazing when covering after a theft. They made the entire process as easy as possible"
We responded:
"Hi Travis, providing prompt and efficient service is a priority for us, and your positive feedback is truly appreciated. If you ever need assistance with anything else, Ben Russo State Farm is ready to help! – Ben"
Darci Parker
April 15, 2023
5
out of
5
rating by Darci Parker
"Love love love them. Super helpful and always very nice"
We responded:
"Darci, thank you so much for taking the time to leave our office a 5-star review! It is a pleasure to work with you for your insurance needs and the team & I look forward to many more years of providing you with excellent customer service! -Ben"
Laura Patton
April 5, 2023
5
out of
5
rating by Laura Patton
"So easy to work with and the quickest set up for all my policies as I transitioned away from my former carrier."
We responded:
"Laura, thank you for taking the time to leave us a review! I am so happy the team and I were able to make your transition so easy! We look forward to many more years of providing you with excellent customer service. -Ben"
Caitlin Magnon
February 23, 2023
5
out of
5
rating by Caitlin Magnon
"Ben is amazing. I am not kidding when I say that I saved over $100 a month just on car insurance and for a better policy. Also saved a bunch on both of our homeowners policys with again way better coverage. I couldn't be happier and we should have done it a long time ago!"
We responded:
"Thank you for the 5-star review, Caitlin! I am so glad the team and I were able to help you save on your auto and home insurance. Helping you is truly a pleasure. We appreciate your business, your kindness and your review! - Ben"
Rand Chandler
February 2, 2023
5
out of
5
rating by Rand Chandler
"Matt Martin was great to work with and made the process of transferring my State Farm Insurance from NC to NH easy."
We responded:
"Thank you for the 5-star review, Rand! I am so glad that Matt was able to assist you with your relocation insurance needs. Matt says that helping you was truly a pleasure. Welcome to New Hampshire! Thank you for being a valued customer! - Ben"
K P
January 12, 2023
5
out of
5
rating by K P
"Every team member at Ben Russo state farm insurance did a great job. I have dealt with them for many years, and look forward to many more !"
We responded:
"Kyle, thank you for your 5- star review! It has been a pleasure to assist you over the years and my team & I look forward to several more. As always, never hesitate to reach out to our office for assistance. We are here to help! -Ben"
John Newell
January 12, 2023
5
out of
5
rating by John Newell
"I must say I am not one to leave reviews. Actually, this is probably my second review I have ever put out on the web. But I have to say that Ben Russo and his staff are the greatest. and they’re always there to help. And I’ve always noticed that they always seem to work as a team. If they can’t speak with you the other one will pick it up and takeoff with it I find that to be good teamwork. Not to mention. That I have spoke with other insurance companies to see if they could meet or beat Russo’s prices and they can’t, they can’t even come close. Thank you everyone at Ben Russo’s state farm insurance company."
We responded:
"John, thank you so much for the kind words and taking the time to leave a review for our office. My team & I take pride in providing excellent customer service for all of our customers. We look forward to assisting you with all of your insurance needs for many years to come! – Ben"
Courtney Brewer
December 29, 2022
5
out of
5
rating by Courtney Brewer
"Karen helped me with my homeowners policy and answered all 62 of my emails in a very timely manner and was always so friendly! Matt has been great with handling my claims questions and keeping me informed on how it’s going. 10/10"
We responded:
"Courtney, thank you so much for your 5-star review! I am happy to hear that Karen and Matt provided excellent service and Karen was able to assist you with your homeowners insurance policy! Please never hesitate to reach out our way... we are here and always happy to help! - Ben"
Eva Marie Arnold
December 5, 2022
5
out of
5
rating by Eva Marie Arnold
"Very helpful and easy to work with. Best insurance agent that I have ever worked with."
We responded:
"Thank you for the 5-star review, Eva! I am so glad my and I were able to help you with your insurance needs. Helping you in truly a pleasure. Thank you for being a valued customer! - Ben"
Gary Magby
December 4, 2022
5
out of
5
rating by Gary Magby
"Although I have not thus far needed to make a claim, transferring my car insurance from another state has been completely painless. I’ve also recently built a new home in NH and was easily able to insure the worksite from ground breaking to moving in. Phone conversations with Matt have been especially pleasant moments!"
We responded:
"Thank you for the 5-star review, Gary! I am so glad my team and I were able to assist you with your insurance needs. Helping you is truly a pleasure. Thank you for being a valued customer. We appreciate you! - Ben"
Kelly Gentilhomme
November 28, 2022
5
out of
5
rating by Kelly Gentilhomme
"I spoke with Matt today from State Farm and he was incredibly helpful in walking me through the process of finding a policy that met my needs for buying a new home. He also mentioned bundling my car insurance that would save me $172 every six months! INCREDIBLE!!! Will definitely be switching."
We responded:
"Thank you for the 5-star review, Kelly! I am so glad that Matt was able to assist you with your home and auto insurance needs. Matt is a valued team member, and we appreciate you taking the time to share your experience. We are here to help with all your insurance needs! - Ben"
Starcia Kimani
November 11, 2022
1
out of
5
rating by Starcia Kimani
"HORRIBLE COMPANY, THEY DO NOT CARE ABOUT THE CUSTOMER... I literally had to call the insurance commissioner Is on a couple of different occasions simply to get this company to do the job in which they were paid to do... Only gave one star because you can't give 0 or negative stars… in all honesty this company deserves negative 5 stars"
We responded:
"Starcia, my apologies for your negative experience. Please feel free to reach out to me directly at the office to discuss this further, 603-225-2200. - Ben"
KDKMusic
November 8, 2022
5
out of
5
rating by KDKMusic
"Very friendly staff! My two boys felt right at home in the waiting room—Matt kept them entertained and Angela and Karen were so helpful."
We responded:
"Thank you for your kind words and your 5-star review! It was so nice to meet your family. I'm happy my team was so helpful and made the process smooth for you! We look forward to a long-lasting relationship with you and your family! - Ben"
Sam Lobel
November 3, 2022
5
out of
5
rating by Sam Lobel
"Thank you Ben and team for amazing customer experience and wonderful account management, and to help protecting my family!"
We responded:
"Thank you for the 5-star review, Sam! Helping you and your family with your insurance needs is truly a pleasure. Thank you for being a valued customer. We appreciate you! - Ben"
Heather Dunford
October 10, 2022
5
out of
5
rating by Heather Dunford
"I am so grateful for the amazing service Angela provides! She promptly answers any questions I have and has been very helpful in stressful situations."
We responded:
"Thank you for the 5-star review, Heather! I am so glad Angela has been able to assist you with your insurance needs. Angela is a valued team member, and we appreciate you taking the time to share your experience. We appreciate you! - Ben"
Jeremy Corliss
September 26, 2022
5
out of
5
rating by Jeremy Corliss
"Best insurance agency in Concord area!"
We responded:
"Jeremy, thank you so much for your kind words and the 5-star review! - Ben"
Hillary Pincoske
September 2, 2022
5
out of
5
rating by Hillary Pincoske
"Ben is always very responsive and promptly answers any questions I have."
We responded:
"Thank you for the 5-star review, Hillary! I am so glad I have been able to answer your insurance questions in a timely and helpful manner. Helping you is truly a pleasure! - Ben"
Luke Moore
August 26, 2022
5
out of
5
rating by Luke Moore
"I was a Progressive customer of 10 years and when looking for a life insurance policy I found State Farm to have some easy online applications. I applied for the insurance and was quickly connected with Ben. After a brief phone conversation Ben took the ball and ran with it. It was a painless process. Ben even drove out to my work to get a signature on an important form. This type of customer service made me price quote homeowners insurance with Ben. The price was less than what I was paying with better insurance and the policy was held by State Farm. I have since switched all four of our vehicles to Ben and added more life insurance policies. Ben's attention to details and quick responses have kept me a customer and I have no intentions of shopping around. Top notch service. If Ben leaves State Farm I'll be following!"
We responded:
"Thank you for the kind works, Luke! I am so glad I was able to help you with your homeowners insurance, your life insurance, and your auto insurance. Helping you is truly a pleasure. I look forward to asssisting you for many years to come. Thank you for being a valued customer! - Ben"